Just a HUGE thank you to PBK! I had a small issue with the quality of a couple items I recently purchased. I called to discuss options and was treated like a total rock star! The young lady bent over backwards to make sure I was happy and … Continue reading
New for 2016! Cathy Heck Stitch Collection! We are so excited to launch this lively collection of stitched pillows, dish towels, and embroidery hoops from artist Cathy Heck! You may be familiar with Cathy’s stitched look in our Valentine’s Day, Beach, and Baby categories, but you asked for … Continue reading
I drive to Lancaster from Rochester NY twice a year to shop and go to Cash and Carry at Oaks Pa. I must tell you your staff at your wholesale store location were amazing. Professional, helpful, busy filling empty spots with product, friendly, funny… I cannot say enough good things … Continue reading
The nation’s highest-potential shoppers are turning away from the mall and back to ‘Main Street’ By: Pamela N. Danziger Today’s retail environment is ripe for inspired, creative independent specialty retailers to prosper. The secret of success is the ability for them to know—really know—their customers and deliver … Continue reading
Dear Kathy, We would like to take this opportunity to WOW the WHOLE PBK bunch! We cannot tell you how blessed we feel to be a part of your team! Everyone at the show was welcoming, helpful and kind. It is so great to put a face … Continue reading
Summer is my absolute favorite time of year. The warm weather, picnics, pool time and vacations have created wonderful memories that never fail to put a smile on my face. Summer can also be a great time to implement a few of the following simple strategies to … Continue reading
Dearest Kathy – I’ve been meaning to write you for a while now, but having had yet another wonderful exchange with my very devoted sales rep Kaylin, bright and early this Monday morning, I felt the need well enough to take a moment, sit down & express … Continue reading
Dear Kathy, Just a quick note to tell you that Janet is a wonderful Customer Service Rep. It was wonderful to talk with her and resolve our damage claim so quickly. A breathe of fresh air first thing on this Friday morning. Thank you, we are enjoying … Continue reading
As competition rises in the retail world, how do you keep your customers coming back? As a wholesale company, we ask ourselves this every day. We have some tips and tricks that we use that can easily be incorporated into your own businesses. It is more than … Continue reading
Good Afternoon, I wanted to let you know about two valuable employees. Aaron has been so helpful, quick to respond, intelligent and a very nice man. I enjoy doing business with him. Teresa (not sure of her last name) works at the warehouse in Lancaster. My husband … Continue reading