To Whom It May Concern, I just want to let you know that my representative at your company, Stacy McAdams, is a great person. She is always willing to help me with whatever I need done. She reminds me of specials that I might forget to take advantage … Continue reading
Hello frozen people in Pennsylvania! Just a brief note to let you know that Tori WOWED us . . . again! It is the same old story. We get in hot water and Tori comes to the rescue with ice cubes and her soothing, yet enthusiastic demeanor. … Continue reading
Hi Kathy We wanted to reach out (again) about how wonderful Tori is. She goes above and beyond for us on a weekly basis and we have discussed more than once how we wish we could clone her and send her to the other companies we work … Continue reading
Just a HUGE thank you to PBK! I had a small issue with the quality of a couple items I recently purchased. I called to discuss options and was treated like a total rock star! The young lady bent over backwards to make sure I was happy and … Continue reading
I drive to Lancaster from Rochester NY twice a year to shop and go to Cash and Carry at Oaks Pa. I must tell you your staff at your wholesale store location were amazing. Professional, helpful, busy filling empty spots with product, friendly, funny… I cannot say enough good things … Continue reading
Working on wonderful, or “WOW” service is always top of mind for every interaction with our customers. It starts from the second we pick up the phone. Customers delight in our greeting which announces “It’s a great day at PBK”. The secret behind this simple greeting is … Continue reading
Dear Kathy, We would like to take this opportunity to WOW the WHOLE PBK bunch! We cannot tell you how blessed we feel to be a part of your team! Everyone at the show was welcoming, helpful and kind. It is so great to put a face … Continue reading
Dearest Kathy – I’ve been meaning to write you for a while now, but having had yet another wonderful exchange with my very devoted sales rep Kaylin, bright and early this Monday morning, I felt the need well enough to take a moment, sit down & express … Continue reading
Dear Kathy, Just a quick note to tell you that Janet is a wonderful Customer Service Rep. It was wonderful to talk with her and resolve our damage claim so quickly. A breathe of fresh air first thing on this Friday morning. Thank you, we are enjoying … Continue reading
Good Afternoon, I wanted to let you know about two valuable employees. Aaron has been so helpful, quick to respond, intelligent and a very nice man. I enjoy doing business with him. Teresa (not sure of her last name) works at the warehouse in Lancaster. My husband … Continue reading